jordande

Nowhere is this more evident than with IT support. Like most people you want to contact someone and get the right answer. If your business has an IT issue, and there is no one to solve it, that can mean staff sitting around and not doing the job they are supposed to do. How a Helpdesk Should Perform There are a number of basic services a good customer service helpdesk should provide: * Answering the phone in the right way, polite and ready to help. * Easy access to the right expert advice. * Clear explanations on why something is being done. * Knowledge of the problem - there's nothing worse than a helpdesk that doesn't read what has gone on before or does not make sufficient notes in the first place and starts asking you the same old questions again and again. * Being able to escalate the problem to the right expert. * Taking ownership - you want to be dealing with the same technician ideally, rather than being pushed from person to person. UoqnuKZT 4c26xp5U JYaEmqlw ...